St. Patrick’s Community Support Centre

Feedback: Complaints, Compliments, Appeal of a Decision 

St Patrick’s value your feedback, which we recognise provides us with a valuable opportunity for improvement, whether it be in the form of a complaint, compliment or offering a suggestion.

Have a complaint about our service? 
Please tell us if you think we did something wrong. We welcome all feedback so we can  improve how we deliver our services.

Did we do something well? 
Please let us know.  This feedback is used to improve our services and acknowledge our staff.

To lodge either a complaint, compliment or general feedback, please call us on +61 (08) 9430 4159 or fill out our Complaint, Compliment and Feedback Form and either hand it in, send it in writing to PO BOX 115 Fremantle WA 6959  addressing it to the Manager of Corporate Services or send it via email to admin@stpats.com.au.    Complaint_Feedback_Compliments_Form

Disagree with a decision or response to your complaint? 
We might not always get it right. If you’re unhappy with our response to your complaint or a decision that effects you, you can appeal our decision. This process will be explained to you when we respond to your complaint  or provide a decision.  To appeal you can simply call us and explain why you want to appeal the decision or you can download and appeal form here.   Appeal Form

Appeals
You can lodge an appeal, a decision or provide a suggestion in lots of ways; including via this webpage, verbally to one of our staff who will record it and pass it to the appropriate staff, via the suggestion box at 12 Queen Victoria Street Fremantle or in writing to  PO BOX 115 Fremantle WA 6959  addressing it to the Manager of Corporate Services.

You can expect to receive a response from us within 14 business days of receipt of your feedback. However, please bear in mind we will not be able to respond to your feedback submitted anonymously.

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