St. Patrick’s Community Support Centre

Our clients

Homelessness can happen to anyone at any time.

Our services are available to anyone in serious need over the age of 21, including: singles, young families and pensioners who are homeless or at risk of being homeless.

We seek to ensure that all members of the community, regardless of their background or personal situation, have equal opportunities and a chance to reach their full potential.

Our clients represent a diverse cross-section of the community, either men or women, who have found themselves isolated from mainstream community for a number of reasons including: economic hardship and job loss, marriage breakdowns and relationship issues, or mental and health related issues – to name just a few.

Other clients may be introduced to the Centre through other support agencies, word of mouth, or through our specialised ‘street to home’ and ‘outreach programs.

Homelessness does not discriminate and we work to ensure that our services address and support the needs of all community members. These needs are addressed in a non-judgmental, understanding and caring environment that clearly acknowledges human value and self-worth

The number of people experiencing homelessness is dramatically increasing.  Of these, many are sleeping ‘rough’ on the streets, staying in temporary accommodation facilities or stopping with friends and relatives for short periods.

Although the number of clients varies from month to month and is dependent upon several external factors –it is estimated that St Patrick’s provides approximately 60,000 occasions of services per year across all areas.

Our client charter

Your rights
As our client you have the right to be treated:
• with respect
• without discrimination or judgement
• in a way that is respectful of your own culture and circumstances

As our client you are entitled to:
• ask questions about services provided and have these service explained to you
• be involved in decisions relating to the services you receive
• know how any consent provided is used and how you can retract consent
• know who will see your records and information provided by you
• to give feedback or make a complaint and have someone to advocate for you if required (to help you get the support or information you need)
Your responsibilities
As a client you have a responsibility to:
• treat all staff, volunteers, clients and visitors at St Pat’s with respect and courtesy
• be open and honest and provide accurate information about your circumstances
• work cooperatively with St Pat’s staff
• advise us of any support, religious or cultural needs you may have
• be active in your support plan – let us know if you don’t want agree with our advice
• keep appointments and let us know if you can’t
• avoid violence or aggression
• not enter services while under the influence of alcohol or other drugs
• respect our and others property
• accept responsibility for the decisions that you make
Your privacy
St Patrick’s Community Support Centre places high importance on your privacy. We are bound by the Australian privacy legislation and Australian Privacy Principles.

You have the right to:
• seek access to the information held about you
• request that the information held about you is corrected, and
• be informed of the process for making such an application.

If you want clarification on our confidentiality practices please discuss it with one of our staff.

 

 

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